Terms & Conditions

Organizer, Duration & Eligibility
  1. The OLDTOWN, MOCCONA, L'OR ESSENSO & SUPER – REDEMPTION PROGRAM – RM10 Lotus's e-voucher (“Redemption Program”) is organized by JACOBS DOUWE EGBERTS RTL SFM MY SDN BHD (Company No.: 199901006336 (481236-P)) (the "Organizer"). By participating in the Redemption Program, the Participant (as defined below) hereby agrees to be bound by these terms and conditions (“Terms”).
  2. The Organizer reserves the right to amend the Terms or extend the Redemption Periods (as defined below) at any time and without notice, at its sole discretion. All redemption entries must reach the Organizer on or before 21 June 2023.
  3. This Redemption is open to all customers in Malaysia (“Participant”), except employees of the Organizer, advertising and public relations agents, and promotion service providers, including their respective immediate family members.
  4. Participant is eligible to participate in the Redemption Program with the purchase of any participating OLDTOWN, MOCCONA, L'OR ESSENSO or SUPER products (“Participating Products”) worth RM50 and above in a single receipt by submitting to the Organizer the receipt ("Proof of Purchase") during the Redemption Period. The original receipt indicating, amongst others, the date of purchase i.e., between 11 May 2023 and 21 June 2023 must be retained by Participant for verification and as Proof of Purchase.
  5. Participants will receive a RM10 Lotus’s e-voucher (“Voucher”) with purchase of any participating OLDTOWN, MOCCONA, L'OR ESSENSO & SUPER products worth RM50 and above in a single receipt at any Lotus’s outlets nationwide (“Participating Outlets”) during the Redemption Period.
  6. This Redemption Program is only limited to the first 5,000 redemptions on a first come, first served basis and while stocks last. The Redemption Program will commence on 11 May 2023 to 21 June 2023 or such time the Organizer has received and processed 5,000 redemptions, whichever is earlier ("Redemption Period")
  7. Participants can redeem the Voucher via WhatsApp with the following steps:
    • Purchase any Participating Products worth RM50 and above in a single receipt at any Participating Outlets.
    • Take a clear photo of the original receipt which must clearly show the store name, receipt number, date of purchase, and the participating products worth RM50 and above in a single receipt and send the image of the receipt via WhatsApp to 011 2629 2160.
    • A confirmation message will be sent to the Participant’s WhatsApp account to confirm the receipt of Participant’s entry. Each complete and eligible entry will be processed and the fulfilment of the Voucher via WhatsApp will be performed within TEN (10) working days upon the confirmation of entry by the Organizer. Only entry which is complete and submitted in accordance with the terms of the Redemption Program will be accepted for processing.
    • Please note that the redemption of the Voucher, the usage and other matters in connection with are subject to the terms and conditions set by Lotuss Stores (Malaysia) Sdn Bhd including but not limited to terms and conditions with regards to the redemption and usage.
    • The Voucher received by Participants must be utilized before its expiry date communicated to the Participant (“Expiry Date”). Any unutilized Voucher by the Expiry Date shall expire and be automatically forfeited without further notice and the Participants shall have no claim whatsoever against the Organizer.
    • Each ONE (1) Proof of Purchase is valid for ONE (1) redemption only. For the avoidance of doubt, the purchase of any Participating Products worth RM50 and above in a single receipt will be considered as one Proof of Receipt and subject to these terms, will be valid for ONE (1) redemption of the Voucher only.
    • Each eligible Participant is entitled to redeem a total of FIVE (5) Vouchers during the entire Redemption Period.
  8. Redemption through WhatsApp will not be accepted and shall be deemed invalid if, amongst other, the application is submitted:
    • with incomplete or inaccurate details;
    • after the Redemption Period or for a purchase of the participating product made after the Redemption Period;
    • without Proof of Purchase or the Proof of Purchase submitted is, amongst others, not clear or invalid; or
    • in breach or not in compliance with the terms stated herein or such other requirements as may be imposed by the Organizer from time to time.
  9. If the Voucher could not be delivered to the Participant due to, amongst others, incorrect or incomplete details provided to the Organizer, the redemption is then considered void.
  10. The Organizer shall not be liable for injury, damage, or loss howsoever suffered or incurred by the Participant either directly or indirectly because of participating in the Redemption Program, or at the time of redemption and / or usage of their Voucher(s).

Rights of the Organizer
  1. By participating in this Redemption Program, Participants agree to be bound by the Terms. The decision of the Organizer in any matter in relation to the Redemption Program shall be final and conclusive. Any letters, enquiries, appeal, or protest will not be entertained.
  2. The Organizer reserves the rights to substitute any of the prizes with that of similar value at any time at their absolute discretion without prior notice.
  3. The Organizer reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the Terms without prior notice to the Participant and Participant shall be bound to observe, perform and comply with the terms and conditions herein and any amendments thereof.
  4. In the event the Participants fail to comply with any Terms, the Organizer reserves the right to forfeit the Voucher or select another winner.

  1. The Organizer shall not be liable for any claim by Participant or third-party claims or losses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Redemption Program.
  2. The Organizer shall not be liable for loss or damage to property or any personal injury or loss of life resulting from or in connection with this Redemption Program.
  3. Participant acknowledges and agrees that The Organizer reserves the rights to disqualify Participant’s participation of the Redemption Program or clawback any Voucher issued to the Participant if:
    • the Participant is found or suspected of tampering with the program mechanics or the operation of the Redemption;
    • the Participant is found or suspected of undertaking fraudulent activities or other activities harmful to the Redemption; or
    • the Participant is in breach of its obligations or any terms and conditions of this Redemption Program. Notwithstanding the above, the Organizer reserves the right to reject any participation or the Participant at its sole and absolute discretion without assigning any reasons whatsoever.
  4. The Organizer does not take any responsibility in the event Participant is prevented from participating in the Redemption Program, as a result of certain technical restrictions or other limitations specific or force majeure which including but not limited to regulatory and/or government directive, act of God etc.
  5. The Organizer disclaims any liability arising from the products or services purchased by the Participant from third party merchants.
  6. All photographs, personal information and names submitted in the Redemption Program shall be the property of the Organizer.
  7. Except as expressly mentioned herein, the Organizer shall not be responsible for any expenses and cost including out-of-pocket expenses related to or as a consequence of participating in this Redemption Program.
  8. All prizes offered under this Redemption Program are not transferable for cash or in kind and shall be subject to availability of stock.
  9. No delay or indulgence by the Organizer in enforcing any terms or conditions herein shall constitute waiver by the Organizer of Participant’s breach of these terms and conditions.
  10. Any clause in these Terms or any other terms and conditions as may be agreed to or accepted by the Participants that is invalid, unenforceable, or illegal shall be enforced as nearly as possible in accordance with its terms but shall otherwise be deemed severed and shall not affect the enforceability of any other clauses, which clauses shall continue to be valid and enforceable to the fullest extent permitted by law.
  11. By participating in the Redemption Program:
    • the Participant is taken to have accepted and agreed to be bound by these Terms and any other instructions, specific terms and conditions that the Organizer may issue from time to time; and
    • the Participant hereby grants his/her consent for the Organizer or any third party appointed by the Organizer to collect, use, process and disclose the Participant's personal data acquired, for the following purposes in accordance with the Personal Data Protection Act 2010 and the Organizer's Privacy Policy located here: (English) (Bahasa Melayu)
      • administering this Redemption Program, including contacting the Participant on the collection of the prizes;
      • verifying the Participant’s identity;
      • compliance with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
      • transmitting to any third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Malaysia or abroad, for the aforementioned purposes;
      • providing marketing material to the Participant; and
      • any other incidental business purposes related to or in connection with the above.
  12. Further, by participating in the Redemption Program, the Participant agrees:
    • that the Organizer reserves the right to video, photograph and/or record the Redemption Program (including the announcement of the winners and the collection of the prizes), and publish the Participant’s images and details for any purpose related to the Redemption Program without having to provide compensation to the Participant;
    • that the Organizer shall have the right to suspend, withdraw or cancel the Redemption Program, and to amend these Terms (including the Redemption Period which may be extended at the Organizer’s sole discretion) at any time in its sole and absolute discretion without prior notice;
    • that Participants who have been found to have engaged in misconduct, including cheating, fraud and/or manipulation shall be disqualified from the Redemption Program and will not be eligible to win any prize;
    • to indemnify the Organizer against any loss, damage, liability, cost or expense (including reasonable legal fees), which the Organizer may incur in connection with a breach of these Terms by the Participant; and
    • that the Organizer shall not be liable for any injuries, losses or damages arising from or in connection the Redemption Program, including without limitation, any error in the computation of chances, breakdown or malfunction of related equipment, or any error in the outcome of the automatic random selection process.
  13. In addition to these Terms of the Redemption Program, the terms and conditions stated within the website http://freelotussvoucher10.jdemalaysiacontest.com shall also bind all Participants.
  14. In the event of any inconsistencies between these Terms and the contents of any material relating to the Redemption Program, these Terms shall prevail. In the event of inconsistencies between the English version and any other versions of the Terms, the English version shall prevail.
  15. The Participant agrees that these Terms shall be governed by Malaysian law and that the Courts of Malaysia shall have exclusive jurisdiction over any disputes arising from these Terms.